1. Service Agreement Janlor Cleaning Services provides residential and light commercial cleaning services based on the package selected at the time of booking. Services are performed according to the scope of work outlined in the selected cleaning package. Any additional services outside the selected package must be requested and approved as an add-on service at the time of booking or prior to the scheduled appointment.

​

2. Access to Property Clients are responsible for ensuring our cleaning technicians have safe and timely access to the property at the scheduled service time. If our team is unable to access the property upon arrival, the appointment may be considered a late cancellation and may be subject to the cancellation fee outlined in this agreement.

​

3. Cancellation & Rescheduling Policy To maintain scheduling efficiency for all clients, Janlor Cleaning Services requires at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations made less than 24 hours before the scheduled appointment will incur a 50% cancellation fee based on the total service price.

• Appointments that cannot be completed due to lack of property access may also be subject to the same cancellation fee.

 

4. Payment Terms Payment for services is due upon completion of the scheduled cleaning unless otherwise arranged in advance. Janlor Cleaning Services reserves the right to require a payment method to be secured at the time of booking, particularly for recurring services.

 

5. Client Satisfaction & Service Concerns Client satisfaction is our priority. If there are any concerns regarding the quality of service, clients must notify Janlor Cleaning Services within 24 hours of the completed service so that we may review and address the concern promptly. Concerns reported after 24 hours may not be eligible for corrective action.

 

6. Add-On Services Additional services such as interior appliance cleaning, interior cabinet cleaning, laundry assistance, or other specialty services must be requested during the booking process or prior to the scheduled appointment. These services will incur additional fees and are not included in standard cleaning packages unless specifically selected.

 

7. Safety & Working Conditions For the safety of both clients and staff, clients must ensure that the work environment is reasonably safe and accessible. Janlor Cleaning Services reserves the right to refuse or discontinue service if conditions are unsafe, hazardous, or beyond the scope of professional cleaning. Excessive clutter, hazardous environments, or situations that prevent technicians from performing their duties safely may require the service to be rescheduled.

 

8. Personal Belongings & Fragile Items While our team exercises extreme care during service, clients are encouraged to secure valuable or fragile items prior to scheduled cleanings. Janlor Cleaning Services is not responsible for damage to items that are unstable, improperly secured, or placed in areas where cleaning services are being performed.

 

9. Service Limitations & Exclusions Janlor Cleaning Services provides professional cleaning within the scope of the selected service package. The following services are not included:

• Removal or cleaning of pet waste, litter boxes, or pet accidents.

• Cleaning of areas contaminated with biohazards, bodily fluids, or hazardous materials.

• Heavy lifting or moving of large furniture that poses a safety risk to technicians.

  If our team encounters conditions outside the scope of standard cleaning, the service may be paused or rescheduled until the issue is addressed.

 

10. Pets & Safety For the safety of both pets and cleaning technicians, clients are responsible for securing pets during scheduled appointments. Janlor Cleaning Services is not responsible for pets that escape or interfere with the cleaning process if they are not properly secured. If pets present a safety concern, our team reserves the right to pause service until the environment is safe.

 

11. Damage or Breakage Reporting Janlor Cleaning Services performs all services responsibly and professionally. In the unlikely event of accidental damage, clients must notify Janlor Cleaning Services within 24 hours of the completed appointment. Damage claims reported after 24 hours may not be eligible for review or resolution.

 

12. Agreement to Terms By scheduling or receiving services from Janlor Cleaning Services, the client acknowledges and agrees to these Terms of Service.